The Wisp app by ProfCheck P.C. lets you delete your account and its data. This page explains how deletion works, what is deleted and what is kept, for how long and why. More in the Privacy Policy. If you only want a copy of your data, the app's Account settings offer "Download my data".
2. Deleting inside the app (users)
Open the Wisp app and sign in.
Go to Profile.
In the Account card, open Account settings.
Choose Delete account.
Confirm it is you: with the code you receive by SMS to your number or, if you no longer have access to the number, with the code we send to your verified email.
Tap Delete permanently.
Deletion happens at once and cannot be undone.
3. Deleting without access to the app, and business accounts
If you cannot sign in, or if you have a business (brand) account, email us from your account's address at contact@wispending.com with the subject "Delete account". Once we have confirmed the account is yours, we delete it within 30 days and let you know. For businesses, we first close active deals and customers' coupons properly.
4. What is deleted
Your mobile number.
Your email address, if you had added one, and your name.
Your preferences (categories, outing hours, avatar) and your favourite shops.
The comments of your reviews, and the text and photo of your problem reports.
Your devices' notification tokens and the history of notifications we sent you; every notification is switched off.
All your sign-ins: you are signed out of every device.
Your consents to updates are withdrawn. Your active coupons expire.
5. What is kept
Anonymised, without time limit: coupon history, star ratings, stamp cards, the reason of your reports and the history of consents. They are no longer linked to you or to any detail of yours. We keep them so businesses' statistics and ratings stay correct, and as proof that we honoured your choices.
A fingerprint of the number: an irreversible cryptographic fingerprint (hash) of your number, not the number itself, which reveals neither the number nor whose it was. For 35 days it prevents the number from being used for a new account (fraud prevention) and is then deleted automatically. Without time limit we keep only the record that the number has already had the free first month, so it is not granted again.
Server logs, up to 30 days.
Backups, up to 30 days, then deleted automatically.